Return policy at a glance
- 14 days from delivery to tell us you want to return something.
- Item must come back unused and in the condition you received it, with tags and original packaging.
- Our mistake — misdescribed, damaged, or the wrong item — we pay return shipping and refund everything, including what you paid to ship it.
- Changed your mind — you pay return shipping, and the original shipping charge is not refunded.
- No restocking fee. Ever.
- Refunds go back to your original payment method.
- Showroom pickups are final — you inspect the item in your hands before you take it.
Posted in accordance with California Civil Code § 1723. The full terms are below.
Where it ships from, and how fast
Everything ships from our showroom at 1302 Monte Vista Ave, Suite 21, Upland, CA 91786.
- Handling time: 3 business days. Orders are packed Monday through Friday, excluding holidays. An order placed Friday evening goes out Monday or Tuesday.
- Transit time is on top of that, and it belongs to the carrier. The estimate you saw at checkout came from the carrier, not from us.
- We ship to United States addresses only at the moment. No international shipping yet.
- If we cannot ship within the time above, we will email you, give you a new date, and you can cancel for a full refund — no argument. That is the FTC's prompt-shipment rule and we intend to keep it.
How shipping is priced
We do not use flat rates, and we do not guess. When you enter your ZIP code, we send the item's actual weight and box dimensions — recorded on the listing when the item was catalogued — to USPS and UPS, and we get back live rates for your address.
- You are quoted the cheapest rate the carriers return for that parcel to your address. We do not mark it up.
- We add $1.50 handling per order for the box, the padding and the packing. It is shown as its own line at checkout before you pay — we do not hide it in the postage.
- The same box to Los Angeles and to New York are genuinely different prices, which is exactly why we rate it for your address instead of averaging it into every sticker price.
- If a free-shipping threshold is running, your cart and checkout will show it and tell you how close you are. If they do not mention one, there is not one. If we add one, checkout will tell you how close you are.
Buying more than one item? They go in one box. Weights are added together and the box is sized to hold everything. We round that estimate conservatively, so the quote may come out a few cents above the perfect pack — never below it.
If an item cannot be rated: the great majority of our active items have verified package data. For the handful that do not, checkout will say so plainly rather than inventing a number. Choose local pickup, or email us and we will weigh it and quote it by hand.
Tracking
Every shipment gets a tracking number, and we email it to you. If two business days pass after your handling window and you have not heard from us, email us and we will find out where it is.
Free local pickup in Upland
Choose Pick up in Upland at checkout and shipping is free. We will email you when it is ready — usually the same or next business day.
- Collect during showroom hours, Tuesday–Saturday 2–6 PM Pacific — no appointment needed once we have emailed that your order is ready. We are a small crew, so text (909) 870-7095 on your way and we will have it waiting at the counter.
- Bring your order number and photo ID.
- California sales tax applies to pickup orders at the Upland rate of 7.75%.
- Uncollected orders: we will hold your item and chase you by email. After 30 days with no response we will contact you about refunding and relisting it.
If it is lost or damaged in transit
This is our problem, not yours. The risk stays with us until the parcel is delivered to you. You will not be sent off to argue with a carrier on your own.
- Arrived damaged? Email us within 5 days of delivery with photos of the item, the box, the packing material and the shipping label. Keep all of it until the claim is settled — the carrier can ask to inspect it.
- Tracking stopped moving? Tell us once it has been stalled for 7 days and we will open an inquiry with the carrier.
- Marked delivered but missing? Check with your household and neighbours, then tell us. We will pull the carrier's delivery record, including GPS data where the carrier provides it.
- We file the claim, we chase the carrier, and we carry the loss if the claim fails.
Because nearly everything we sell is one of one, we usually cannot send a replacement. In that case you get a full refund including what you paid for shipping and tax. We will not make you wait for the carrier to pay us first.
Returns — the full policy
The window
You have 14 days from delivery to contact us and request a return. Once we approve it, you have a further 7 days to get the item in the post back to us.
Condition it has to come back in
- Unused, unworn, unwashed, and in the same condition it reached you in.
- All original tags still attached, and all original packaging, inserts and accessories included.
- Factory-sealed items must still be sealed. Once the seal is broken, that is a different item and we cannot resell it as what you bought.
- Packed as well as we packed it. If it is damaged coming back because it was dropped in a bag with no padding, we can only refund what the item is then worth, and we will show you photos and explain before we do.
Who pays return shipping
- We do, if we described it wrong, sent the wrong item, missed a flaw we should have listed, or it arrived damaged. We email you a prepaid label and refund the item, the original shipping and the tax. In full.
- You do, if you simply changed your mind or it was not what you pictured. We refund the item price and the tax; the original shipping charge is not refunded, because that postage was genuinely spent.
How the refund reaches you
- Back to your original payment method, through Stripe. We cannot refund to a different card or send cash.
- Issued within 3 business days of the return arriving and being inspected.
- Your bank then takes its own time to post it — typically 5 to 10 days. That part is out of our hands.
- No restocking fee.
- Prefer store credit or an exchange for something else? Ask. We are happy to, but it is your choice, never our default.
What we cannot take back
- Apparel that has been worn, washed or altered.
- Pierced jewellery and earrings, for hygiene reasons.
- Sealed or graded items where the seal or case has been opened.
- Items collected in person at the showroom — see below.
These exclusions do not apply if the item was misdescribed or damaged. If we got it wrong, you can send it back, full stop.
Showroom pickups are final
If you collect in person, you have the item in your hands and good light before you take it, and we will answer every question you have about it. For that reason pickup and in-store sales are final and are not covered by the 14-day window above. Inspect it carefully at the counter — that is the whole point of coming in.
Cancelling before it ships
Email us before the parcel goes out and we will cancel and refund you in full, including shipping and tax. Once it has a tracking number it is a return.
How to start a return
Email [email protected] with your order number, which item, why, and photos if something is wrong with it. We reply within two business days with the return address and, where we are paying, a prepaid label. Please do not post anything back before we reply — unannounced returns are hard to match to an order and slow your refund down.
Something wrong with your order? Email [email protected] or call (909) 870-7095. We would much rather fix it than have you open a dispute with your bank — it is faster for both of us.
See also our Terms of Sale and Privacy Policy.